Privacy policy

At Xihe by DM (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xihebydm.store and purchase our products.

Information We Collect
We may collect personal information that you provide directly to us such as: name, email address, shipping address, billing address, phone number, payment information (handled by our payment processor), and any other information you choose to provide. We also automatically collect device and usage data such as IP address, browser type, referring/exit pages, and cookies.

How We Use Your Information
- Process and fulfill your orders, including shipping, returns and customer service.
- Communicate with you about your orders, our products, offers and updates (only if you consent to marketing).
- Improve and personalize your shopping experience.
- Comply with legal obligations and protect our rights.

Disclosure of Information
We may share your information with third-party providers (payment processors, shipping carriers, marketing platforms) that perform services on our behalf. We do not sell personal data to unaffiliated third parties.

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal data from children under 13. If such data is found, we will delete it promptly.

Contact: xiheoficial@xihebydm.com